Customer Relationship

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You have received the below email from a customer and must respond to
the complaint about credit memo. Your assignment is to write a
professional business letter that will serve as the cover letter for an
updated credit/refund.

Hello Bookkeeper,

I don’t know what is going on with your company. I just received a
credit memo for 16 hours of web services and 8 hours of storage
services, I returned a flash drive and received a credit. I am
requesting a full refund for the flash drive.

I am not paying this bill. What is going on? I need a full refund
for the flash drive, and if this isn’t cleared up I will never use your
services and would not recommend your services to anyone.


Maria Omari

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