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Minimizing Bottlenecks
Preparation
Review Managing Operational Bottlenecks.
Your Assignment
In BizCafe, you face a challenge that is common to most service businesses: you have to deal with highly variable demand, with two or three very busy times each day. If a waiting line develops, you likely have a constraint somewhere in your production process. Assume your cafe’s workstations include
- Barista station (where coffee and specialty hot drinks are made)
- Drive-thru station
- Cashier station
Because your cafe aims to satisfy the most customers possible (and increase resulting profits), a constraint at one of these workstations must be addressed quickly.
Please respond to the following:
- Provide an example of how you can add capacity at one of the three workstations.
- Provide an example of how you can increase efficiency at one of the three workstations.
- Provide an example of how you can filter production at one of the three workstations.
- What else can be done to reduce customer wait times?
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